A latter from Class: Practical Business English for Small Businesses

ear mr. Ron Hernandez, First of all I would like to say thank you for remind me about your order. You are very important client for us and we are always glad to see your orders in our sheet of orders. But our company has have a small issue in this time. Besides that I apologize, but unfortunately we have lost your shipment in a fire, because of it happened in our warehouse on Friday 13 February. And we cannot ship your ice cream on time. I understand what does that lot means for you, and we will do our best for you. However, due to these circumstances I could promise you just that that we will have manufactured another batch for you in a week. In conclusion I can assure you that guilties o

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